patient services

Therapy Discontinuation Reasons in Specialty Pharma: Why "Other" Is Your Biggest Category, and How to Fix the Reason Codes

Why discontinuation reasons from hubs and specialty pharmacies end up as other or unknown, and how to build a reason model leaders can act on.

Active Patient Definition in Specialty Pharma: The Rules Behind the Number on Your Dashboard

How to define an active patient in specialty pharma: grace periods, days supply, as-of dates, transfers and free drug, and why each rule moves the count.

Specialty Pharmacy Status Codes: How to Map SP and Hub Statuses Into One Patient Status Model

Every specialty pharmacy and hub sends its own status codes. How to map them into one patient status model leadership can read and act on.

Automating the Weekly Patient Services Report: Why It Is Still Rebuilt by Hand, and How to Stop

Why the weekly hub and specialty pharmacy report is still rebuilt by hand in specialty pharma, what it costs, and how to automate it in five steps.

Prescription Abandonment vs Reversal in Specialty Pharma: Definitions That Hold Up in a QBR

Abandonment, reversal, rejection and discontinuation are four different events. How to define and measure each from SP, hub and claims data.

The 60% Blind Spot: Why Most Patient Services Data Never Informs Decisions

The 60% Blind Spot: Why Most Patient Services Data Never Informs Decisions Pharmaceutical companies today invest heavily in patient services programs covering access support, copay assistance,...