business owners

Bank Details Scam Checklist: 10 Checks Before You Pay a Supplier's "New" Account

A bank details scam checklist for owners and accounts teams: 10 checks before you pay a supplier who says their bank account has changed.

Pay Raise Checklist: 15 Things to Check Before You Say Yes to a Raise

A pay raise checklist for business owners: 15 things to check before you say yes when a staff member asks for a raise, from results to full yearly cost.

Payment Proof Checklist: 15 Checks Before You Deliver on a "Payment Done" Screenshot

A payment proof checklist for business owners: 15 simple checks before you ship or hand over work on a customer's "payment done" screenshot.

Business Access Checklist: 15 Things So No One Can Lock You Out When They Leave

A business access checklist for owners: 15 simple steps so passwords, admin rights and login codes stay with the business when a key employee quits.

Hiring Checklist: 15 Things So You Do Not Hire the Wrong Person Again

A hiring checklist for small business owners: 15 simple steps, from the 90-day scorecard to reference calls, so your next hire is the right one.

Delegation Checklist: 15 Things So You Do Not Redo the Work You Hand Over

A delegation checklist for business owners: 15 simple steps to hand over a task once, so it comes back done right and you stop redoing it yourself.

Customer Complaint Checklist: 15 Things So You Do Not Lose a Customer When They Complain

A customer complaint checklist for business owners: 15 simple steps to answer, fix and follow up on a complaint so the customer stays with you.

Lead Response Checklist: 15 Things So You Do Not Lose Leads While You Are Busy

A lead response checklist for business owners: 15 simple things so every enquiry gets a fast reply and a follow-up, even on your busiest day.

New Hire Onboarding Checklist: 15 Things So You Do Not Lose New Hires in Their First Week

A new hire onboarding checklist for business owners: 15 simple things to do before and during week one so new people settle in and stay.

Cash Flow Checklist: 15 Things So You Do Not Run Out of Cash in a Busy Month

A cash flow checklist for business owners: 15 simple things to do this week so a busy sales month does not leave you short of cash on payday.

Small Business Security Checklist: 15 Things So You Do Not Get Hacked

A small business security checklist: 15 simple things to do this week so a fake payment request, a stolen password or a dead laptop does not cost you.

Employee Exit Checklist: 15 Things So You Keep Your Data When Staff Leave

An employee exit checklist for small businesses: 15 things to do before someone's last day so you keep your logins, files, clients and money safe.

Owner Holiday Checklist: 15 Things So Your Business Runs Without You

An owner holiday checklist for small businesses: 15 things to set up so the team runs without you and nobody calls you while you are away.